Privacy Policy

Effective Date

May 2, 2025

1. Introduction and Scope

Houten Havens (Pty) Ltd. (“Houten Havens,” “we,” “us,” “our”) takes the protection of personally identifiable information (“Personal Data”) very seriously. This Privacy Policy (the “Policy”) explains how we collect, use, disclose, and protect Personal Data in connection with our website www.houtenhavens.co.za and related services (collectively, the “Services”).

2. Controllership

Houten Havens (Pty) Ltd, Reg. No. 2025/276473/07, acts as the data controller for Personal Data collected through the Services. This means we determine the purposes and means of processing your Personal Data.

3. Basis for Processing

  • Your consent;
  • Performance of a contract with you;
  • Compliance with legal obligations;
  • Legitimate interests pursued by Houten Havens (e.g., to operate and improve our Services).

4. How We Collect Personal Data

  • You provide it directly through forms (e.g., strategy call booking, contact us);
  • You register for an account or newsletter;
  • You interact with our customer support or sales team;
  • Cookies and similar technologies track your use of the Site.

5. Categories of Personal Data

  • Identification Data: name, email address, phone number;
  • Professional Data: company name, role, property address;
  • Contact Data: postal address, billing information;
  • Usage Data: IP address, browser type, pages visited, session duration, referring URLs;
  • Communications Data: messages, feedback, call recordings (with consent).

6. Purpose of Processing

  • Provide and manage our Services, including strategy calls and property management;
  • Communicate with you about updates, offers, and support;
  • Improve our Site and Services through analytics;
  • Comply with legal and regulatory obligations.

7. Data Retention

We retain Personal Data only for as long as necessary to fulfil the purposes outlined above, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymise your Personal Data within 12 months.

8. Sharing Personal Data

  • Service Providers: hosting, email, CRM, analytics (e.g., Google Analytics), and payment processors, engaged as data processors bound by confidentiality;
  • Legal & Regulatory Authorities: to comply with legal obligations or protect our rights;
  • Business Transfers: in connection with a merger, sale, or acquisition, provided recipients agree to protect your data.

9. Third-Party Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience and analyse Site usage. You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact Site functionality. For more details, visit aboutcookies.org.

10. Analytics Tools

We utilise the following analytics services:

11. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect Personal Data against unauthorised access, disclosure, alteration, or destruction. However, no security measure is completely foolproof.

12. Access, Correction & Deletion

You have the right to request access to, correction of, or deletion of your Personal Data. To exercise these rights, contact us at inbox@houtenhavens.co.za. We will respond within 30 days, as required by law.

13. Data Portability & Restriction

Where applicable, you may request a portable copy of your Personal Data or ask us to restrict processing. Such requests will be honoured to the extent required by law.

14. Children’s Privacy

Our Services are not directed at individuals under 18. We do not knowingly collect Personal Data from minors.

15. International Transfers

Personal Data may be transferred to and processed in South Africa and other jurisdictions. We ensure appropriate safeguards, such as standard contractual clauses, to protect your data.

16. Changes to This Policy

We may update this Policy from time to time. Changes will be effective upon posting with a revised “Effective Date.” We encourage you to review this page periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Policy, please contact us: inbox@houtenhavens.co.za